Frequently Asked Questions

Please refer to our 'Pricing' page at the top of the home screen

No, we are not cleaners. We are happy to do surface cleaning of areas that we are working on but day-to-day cleaning of windows, bathrooms, vacuuming and mopping will need to be done by yourself or your cleaner. 

No - it’s best to wait until after the editing process, as your storage needs may change. I always aim to use any containers you already have where possible. A key part of my service is assessing how to best utilise your space, and I recommend allowing me to select suitable containment solutions. We offer custom storage solutions at an additional cost, tailored to your goals, budget and style, which we can discuss during your consultation. If you prefer to purchase your own, I will provide recommendations.

No - storage products are not included in the session fee. However, they are an important part of creating simple, functional systems that make your space easier to maintain.

We bring a range of suitable options such as baskets, tubs and turntables to your session and only use what best suits your space and needs. You’ll always receive a cost estimate beforehand, and you will only be invoiced for any products used.

Home organisation & decluttering – We begin by working together to sort and edit your belongings, helping identify what to keep, donate, or let go. After that, you’re welcome to stay involved or step away and let us take care of everything.

Getting Home open ready –  We’ll discuss expectations during your consultation and then you’re free to leave us to it . We treat your belongings with care and respect, ensuring your home is presented at its best.

Moving & unpacking – We can work independently or alongside you to unpack and set up your new home efficiently, creating organised systems as we go. We also share practical tips to help you maintain an organised and relaxed home moving forward.

I always aim to accurately estimate session times, however some projects may take longer or involve last-minute changes. If we’re approaching the end of our session, I’ll communicate clearly with you about what’s left, what can be completed in the remaining time, and whether you’d like to extend the session. Any additional time and cost will be discussed with you upfront. 

 Your time is valuable, as is ours. We kindly require at least 48 hours’ notice for any cancellations/rescheduling. Cancellations made within 48 hours of your appointment may incur a cancellation fee. 

 Yes- If you have a self-managed NDIS plan, you can submit your Tidy with Tegan invoice for reimbursement. We recommend confirming eligibility with the NDIS before booking.